What is the best way to clean a myWallaby bag? TOP
myWallaby bags are made with durable materials that can be machine washed. Still the best way to maintain your bag is to take special care while washing. Preferably, wash your bag using your washing machine's cold delicate cycle. After washing, while the bag is still wet, push and pull it into its proper shape and air dry.
Can I buy a myWallaby Agile bag in a store? TOP
No. At this time we are selling exclusively through the myWallaby website. We may at some point offer the Agile bag on a trial basis at a few specially chosen stores. If we do offer the bag in stores, we will announce it on our website.
How much do you charge for shipping and handling? TOP
All order shipped in the US are done via USPS Priority Mail at a flat rate of $7.00 per order.
Do you ship outside the US? TOP
Yes. myWallaby ships all orders outside the United States via USPS Global Priority Mail. We currently ship to the following countries: Australia, Belgium, Canada, Denmark, France, Finland, Germany, Greece, Iceland, Ireland, Italy, Japan, Netherlands, Poland, Spain, New Zealand, Norway, Sweden, Switzerland, United Kingdom. As required by law all customs paperwork will include the contents of your order and prices paid by you for the items.
When will my order ship and how long should it take to arrive? TOP
In stock items usually ship the next business day. Orders are not shipped on Saturday, Sunday or US Holidays. USPS Priority Mail Shipping usually arrives within 2-4 days after the order leaves our store (Excluding Sunday and Holidays).
Will I be charged sales tax? TOP
All New York residents will be subject to a 8.125% sales tax.
How long do I have to cancel my order if I change my mind? TOP
myWallaby processes orders as quickly as possible. We request that any cancellations be made with 4 hours of order placement.
Can I get my order gift-wrapped? TOP
All orders are shipped in a white box with tissue paper surrounding the bag. This makes for a very nice presentation. A small gift card can be added too. Please indicate what you would like the card to say under the Comments section of the order form. No extra charge will be added for this service.
What is your return and exchange policy? TOP
All return or exchange requests MUST be made with 14 days from receipt of your order. After 14 days we are unable to accept returns for any reason. Please ship returns promptly after the return authorization number is issued. We allow 7 days shipping time once the return authorization number is issued. Bags must be in new condition. Original shipping and handling charges cannot be refunded. An authorization number is required on exchanges and returns. Please make the request to firstname.lastname@example.org. Within 48 hours you will receive an authorization number with instructions.
myWallaby respects your privacy. As such, we will never release or sell any information about you to third parties.